Having settled with a particular IT provider, you may feel cautious about reviewing or indeed changing to a new one. But if things don’t feel right, it’s one of the biggest and most important decisions you can make.
Here, we highlight five classic signs that it’s time for a shake-up in the IT department.
You should never have to chase your IT support service. A good provider knows that the longer you’re experiencing an issue, the longer you won’t be able to trade. It’s crucial to partner up with an IT team with this mindset. If you’re constantly calling and emailing to find out when a problem might be fixed, it’s a key indicator that the IT service you’re currently using simply isn’t good enough.
Similarly, an IT support service shouldn’t have to chase you either. An adept team will take the time to listen to your issues at the start, log them accordingly, make the necessary diagnostics and take the relevant action. You haven’t got time spare to keep reminding your provider about the specific nature of the problem you raised several days ago. If your IT support team is always playing catch-up, it’s evident they aren’t up to speed, which means your business won’t be either.
Temporary fixes are exactly that – temporary. If system crashes are becoming predictable, you need to start looking for a provider who can give you a permanent solution instead. Downtime seriously disrupts your business.
Your staff are only as good as the tools they have to work with. If your team are always complaining about the speed or complexity of their computers and are taking much longer than necessary to complete tasks, investigate further. It might be more to do with your IT system than the people using it. A proactive partner will be able to identify ways to save time and hassle, and improve your business performance.
Pop-ups. Spam emails. Crashes. Slow speeds. These are all tell-tale signs of malware having made its way inside your system. If they are a common occurrence, you need to act quickly to shift to a new provider. No business can function safely and securely with viruses thriving inside their system, especially when they must maintain strict legislation compliance. [LINK TO GDPR BLOG].
You simply can’t afford to run a business without the right IT infrastructure in place. Flawless internet connectivity, strong cyber protection and fully managed communication systems aren’t just useful – they’re paramount to the overall success of your company. Every day you stick with an outdated system, you’re haemorrhaging hard-earned money.
Don’t get left behind whilst your competitors race ahead. Choose Linten, your strategic partner, to keep your organisation efficient and effective. Our team can provide tailored support in every area, so give us a call on 0161 503 5050 or email firstname.lastname@example.org and let us know the problems you’re experiencing today.