7 Traits Of Outstanding IT Support

Good IT Support

It’s an easy decision to outsource your IT support – but you don’t want to pay for a service that causes more problems than it solves. So, before parting ways with your money, ensure that your chosen IT company holds the following seven traits that’ll guarantee an outstanding service.


The solutions delivered will need to be flexible to the unique requirements of your business. What works for one may not work for another, the IT company you choose ought to have the ability to resolve your problems no matter your industry or size. The support will also need to be offered remotely or on-site depending on your preference with flexible emergency support available.

Ability to listen

Your chosen IT company needs to fully understand your business, how it works, what it does, why it does it and your future business plans. Your IT company should proactively advise you on improvements that you can make to your existing IT infrastructure and deliver and exceed these within timescales to suit you.

Attention to detail

Meticulous attention to detail is essential to the seamless running of your business. You need to be confident that if an issue arises it can be diagnosed and rectified concisely and efficiently. If your support ticket is marked as solved and you later find the same problem has occurred again, perhaps the IT service didn’t understand what the issue was. You need to be able to rely on true experts to offer you guidance and advice to consistently improve your business productivity.

Excellent knowledge

Industry-leading knowledge is a must when choosing your IT Partner. Keeping abreast of technology advancements well before they happen means that your business will prosper and thrive. With cybersecurity threats becoming more sophisticated, not to mention numerous updates to servers, systems and software, your IT support company will need to be continuously up to date with the latest happenings proactively communicating and implementing them on your behalf.

Making IT simple

An expert IT Support provider understands that you are an expert in your sector and don’t expect you to be the expert in the IT industry. The IT Support provider of your choice breaks down jargon into everyday language, so you can easily be updated with the service they’re providing and the reasons why you may need them. You need to be able to place your trust in your IT provider – this is essential for a positive and successful working relationship.

Good communication

Your IT company should always keep you in the loop – whether they’re putting in new systems or they’ve identified threats to your data. Nothing should be kept hidden, and you shouldn’t have to chase for things either. When there’s a problem, communication is even more critical – and it should always include timescales on delivering a solution.

Bespoke packages

The solutions that the support company offers may not be in your business’ budget, or perhaps you need something slightly different to their standard package. If they only provide one choice, then this will often result in a service that doesn’t fit with your business. An outstanding IT support company should offer a range of different options, so you are able to choose a tailored approach for your business.

With Linten, these seven key traits are part and parcel of our proactive, prompt and reliable service that focuses on ensuring your business thrives. Our tailored solutions will effortlessly meet the needs of your company. To discuss your requirements, contact us on 0161 503 5050 or email complete the contact form below.


We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.

Highest levels of IT expertise

Friendly, helpful assistance – no jargon

Strategic partners with a focus on growth

Fast, effective solutions and reliable support

State-of-the-art security and backup

Tailored support to help you hit your targets

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