What You Need To Know About The Changes To BT Landlines For Businesses


This blog will tell you everything you need to know, how your business will be impacted, and how to avoid a communications crisis.

What You Need To Know About The Changes To BT Landlines For Businesses


This blog will tell you everything you need to know, how your business will be impacted, and how to avoid a communications crisis.

SIP technology, which transfers telephone communications over the internet, was introduced over fifteen years ago. Now, BT has announced that they will no longer be taking ISDN orders (physical telephone lines) from 2020 and will be withdrawing their support on these connections by 2025. Businesses will have no choice but to switch to SIP technology, which includes hosted phone services.

There’s no need to fear the BT ISDN switch off. If you’re one of the businesses who’s unaware of the upcoming changes, this blog will tell you everything you need to know – including how your business will be impacted, and how to avoid a communications crisis.

What’s happening?

BT will stop provisioning traditional ISDN landlines from 2020, meaning you won’t be able to purchase or upgrade to systems that run using these. They will then be gradually phased out until they are pulled entirely in 2025.

The BT ISDN switch off has been arranged because the ISDN systems haven’t adjusted with changes and innovations in technology.

Why prepare for the BT ISDN switch off?

Not having a plan in place by the time ISDN is disconnected means you’ll be left without a phone system altogether. It’s best to get ahead by shifting to cloud telephony sooner. This will give you more time to get familiar with the system, rather than trying to quickly learn how to use it once the switch off happens.

If you’re in the middle of a contract, you can make the process simple and switch over to SIP technology when it ends. Whilst it may be tempting to renew your present contract, it will cost you more in the long run. Even though ISDN will still be used for the next seven years, it’s important to remember that it will eventually become obsolete.

Benefits of a hosted phone service

Making the switch earlier gives you access to the advantages quicker, such as the associated reduced costs. There’s less equipment involved, meaning maintenance fees are kept to a minimum. Scaling the hosted telephony system up or down is also a straightforward procedure should your business expand or downsize. When digital specialists Forever Agency moved into their new premises, we were able to install their hosted phone service ahead of their tight five-day deadline.

There are also more features with this type of telephony, such as forwarding, transfer, and interactive voice response, allowing you to provide a better service to customers. Functionality like call monitoring and recording will contribute to this, helping to train employees and improve their performance whilst adhering to industry compliance regulations.

Choosing your hosted phone system service

If you’ve decided that you want to get ahead with cloud telephony, then you’ll want to make sure the provider you choose suits your criteria. A key requirement will be that the system is scalable to your business requirements, future-proof, and allows for business continuity in the event of a disaster.

Setting up our phone system is quick and easy. So, if your current contract is coming to an end, switching over will be seamless. If you’d like to know more about our cloud telephone systems for business, then our comprehensive guide will fill you in.

To ensure you’re prepared for the BT ISDN switch off in time, speak to a member of our team at Linten today. Call us on 0161 503 5050 or complete our online contact form.

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