Technology evolves so quickly, it can be tough for your business to keep up. IT has been revolutionised by the cloud, and that extends to the way we communicate.
Hosted phone systems offer a variety of features and greater flexibility. But is it right for you and your business?
Here, we look at the two main telephony systems available and the benefits of each.
Traditional PBX is often called a “legacy” phone system. It operates using a box that is kept at your business premises, and uses wires to connect each phone. These systems are incredibly dependent on how many phones and outside lines your company requires to conduct its calls. If you have multiple sites, you will need to set up more physical boxes. A technician will need to visit your various sites and upgrade the system manually in order to add any new users.
As soon as the traditional system is in place it will lose most of its value. With the fast pace at which technology is advancing nowadays, a service like this risks being left behind – they are incredibly limited by how many functions they can carry out. It will also require constant upgrades throughout its lifespan, and relies on your provider to keep on top of these new developments and arrange system improvements.
BT have also recently announced that it will phase out the PSTN and ISDN infrastructure used by traditional systems by 2025, forcing a move to the IP network. Now is a great time to make the migration to a hosted system to become familiar with it before traditional calls and lines disappear altogether.
Hosted telephony is a system that utilises cloud technology – rather than a physical box – making and receiving calls over an internet connection. Your provider will manage your system for you, and automatically provide upgrades to ensure your software is up to date and to give you access to new features. Going hosted provides a multitude of rich features and functionality, including one system deployed across multiple sites, and the flexibility to work from anywhere and still have access to the same system providing you have an internet connection.
A major benefit of advanced hosted systems is that they are cost-effective, removing the need for spend on capital as well as the ongoing costs that are associated with traditional PBX. A legacy system will come with a maintenance contract, which is something that doesn’t affect hosted telephony users.
In addition, this telephone system includes full disaster recovery. This feature is incredibly advantageous in the event of a disaster, enabling business continuity whilst the problem is rectified, and reassuring customers and clients.
This type of system does seem to be a clear winner when it comes to hosted business phones, and their continuous advancement makes them the ideal choice for future-proofing. Linten invest in the latest technology to ensure that our customers are always ahead of industry developments.
The benefits of a hosted system over PBX:
• Minimal upfront costs
• Higher security
• Extra features
• No PBX maintenance
• Easily scalable
• Disaster recovery/business continuity
A hosted system has numerous benefits, which is why it is Linten’s recommended solution when it comes to telephony.
If a degree of control is important to your business, you may want to opt for a hosted system. Linten can manage your company’s entire communications across all your sites – even if they operate in a different country. We host your system on our own network to ensure complete security and a service you can depend on. If your business expands then so can the systems; additional lines can simply be purchased using your online account.
When choosing Linten for your hosted telephony solution, you can also opt for our broadband package which will make for a full, managed service that works in complete synchrony.
No matter the size of your company, Linten can build and maintain a hosted phone system that fits your unique requirements. To discuss how our team could implement a VoIP setup for your business, please get in touch with us today on 0161 503 5050.