Technology can make or break a modern business; almost every organisation relies on IT systems to at least some extent, whether that’s for their emails, website and social media, or big data and customer service.
We put a lot of time and effort into sourcing reliable IT systems. However, when you’re bogged down in the day-to-day running of your operations, it’s easy to forget about maintenance. We’re here to explain why a remote monitoring service is an essential investment for your business.
Combat downtime and procrastination
Your staff are your most expensive asset; when your systems go down, time wasted in the workplace can be incredibly costly. Remote monitoring ensures that in the event of a crisis, your IT support team will instantly be on hand to diagnose and fix the issue.
Our experts are able to log into your system remotely, to address minor hiccups and incidents within hours – or even minutes – of the issue arising. For physical hardware fails that require a site visit we offer a four hour response time, meaning your staff won’t waste a whole day on the phone to your IT company or waiting for an engineer to arrive.
Resolve issues as they emerge
One of the great benefits of remote monitoring is that it allows your IT support team to tackle issues before they even become a problem for your business. By investing in proactive, rather than reactive IT support, you can rest assured that your systems are protected.
Our retained packages include monitoring, as well as checking the backup status of your system, scanning for malware and viruses, and ensuring that your memory and processor aren’t on overdrive. In doing so, we minimise the risk of incidents that can often be easily avoided.
Prolonging the lifespan of your systems
In the short term, this proactive approach to IT can save you the stress and expense of downtime. However, in the long term the benefits are even greater. Keeping your systems running smoothly and efficiently will ultimately extend the lifespan of your hardware, ensuring that you make the most of your investment in technology.
By monitoring your systems, Linten Technologies can advise you when it might be time for updates and upgrades, such as buying a faster hard drive or adding more memory (RAM). We can even give you an early warning when your system may be nearing retirement.