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Your Choice Home Improvements


Your Choice Home Improvements needed to future-proof their business. We helped National Sales Manager, Malcolm Thorpe, and his team upgrade to a hosted telephony system…

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Your Choice Home Improvements


Your Choice Home Improvements needed to future-proof their business. We helped National Sales Manager, Malcolm Thorpe, and his team upgrade to a hosted telephony system…

387, 387, Remote Working, case_study_f.jpg, 102197, https://www.linten.co.uk/wp-content/uploads/2018/01/case_study_f.jpg, https://www.linten.co.uk/case-studies/your-choice-home-improvements/case_study_f/, Laptop Office, 1, , , case_study_f, inherit, 796, 2018-01-24 14:07:58, 2019-02-28 10:34:16, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 640, 640, Array

Challenge


Your Choice Home Improvements Logo

Traditional, legacy PBX telephone systems are being phased out of the telecoms industry. Your Choice Home Improvements, a residential building work and home improvement service in Middleton, Manchester, approached us seeking a solution to update their archaic telephone system. They wanted to upgrade to a fully hosted, managed telephone system to benefit from its future-proofing qualities, feature-rich functionality and call charge savings.

Malcolm Thorpe, the brand’s national sales manager, turned to Linten for a quality, cost-effective solution. The wish list entailed the following:

  • A scalable, fully hosted phone solution across multiple sites
  • Cheaper call costs
  • CRM integration
  • Call recording to meet compliance regulations 

Solution


To provide a full platform demonstration  of a hosted solutionfit for purpose, howevercimplemented fully managed hosted telephony solution. This was delivered avoided disruption.

By engaging with our customer and advising on the right solution for their requirements, we enabled Your Choice Home Improvements to budget effectively and avoid bill shock. We also ensured that the platform integrated seamlessly with the new CRM, combining system harmonisation across the platforms for ease of use.

Your Choice Home Improvements became vastly more efficient. Now, the business can add handsets to their team on demand; the system can grow with any expansion of the workforce. Linten manage the entire system remotely, ensuring it is kept upgraded and maintained.

As a service commitment, we provide:

  • A service wrap for the hosted telephony system that doesn’t have to be managed by the customer
  • 5,000 minutes per handset, per month, aggregated across the account to maintain call charge spend
  • Feature-rich functionality for all users
  • Staff training for no added fee 

"With the evolving state of telecoms in the UK, we had to pick the finest provider… Linten, without fail, deserve that accolade. I had two other quotes, but we didn’t mind paying slightly more for a service like this – one that solves all of our phone concerns and ensures we as a business become future-proof, whilst taking the logistical side off our hands. Cheers, guys!"

Malcolm Thorpe
Your Choice Home Improvements

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KEY SERVICES


Hosted phone systems

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VoIP

Hosted phone system integration

Fully managed, hosted telephony gives you a clearer, cheaper and more flexible method of communication. The call quality increases whilst costs are minimised, and the system ensures the future-proofing of a business with its ability to adapt and scale.

Traditional phone systems cannot accommodate remote workers or multi-site organisations under one feature-rich solution; a fully managed, hosted telephony solution grants greater communication integration for increased agility, versatility and no reliance on fixed lines.

"There have been a lot of big changes to cope with at urbanbubble. Linten have been very good at matching us, adapting and tailoring what they’re able to do. Their flexibility – as well as their refusal to overcharge us – is what made these services a cut above the rest."

Andrea Thornhill
urbanbubble

"We’re over the moon with Linten’s efforts! It was so crucial for us to land at a rapid pace when we came to Swan Street. Our first week was exceptionally inspiring – and we continue to get every digital product where it’s meant to be, due in part to the network abilities we’ve been blessed with."

Adele Hunt
Forever Agency

"With the evolving state of telecoms in the UK, we had to pick the finest provider… Linten, without fail, deserve that accolade. I had two other quotes, but we didn’t mind paying slightly more for a service like this – one that solves all of our phone concerns and ensures we as a business become future- proof , whilst taking the logistical side off our hands. Cheers, guys!"

Malcolm Thorpe
Your Choice Home Improvements

"We moved into our new offices and needed a reliable phone system and a conference line to support us. The brief was a system that looked good and worked well. Linten understood exactly what we needed and found us the perfect hardware. One year in and it’s been 100% reliable. The conference line has been a brilliant asset and one we couldn’t do without. Thanks to the team for making it so simple."

Ben Gross
Electric Circus

"We’ve worked with Linten for a decade now and they always rise to the challenges of our evolving business. They provide full IT support and have become an important part of the Theo’s family."

Theo Gavriel
Theo's

"Linten were recommended to us as a trustworthy technology team, who could help our business grow. Internet connectivity is an important aspect of the service we offer; we and our clients are very happy with the solution Linten provide."

Marc Studholme
Storage World

"Linten enabled us to make our dreams of expansion into a manageable reality. Their expertise has ensured that every franchise of The Massage Company is connected and provides a consistently high quality customer experience."

Charlie Thompson
The Massage Company

"We are delighted with the service we have received from Linten. We are already benefiting from the roll out of upgraded IT systems and look forward to ever-increasing efficiency in the future."

David Hudson
Buckland Harvester Insurance Brokers

"We have worked with Linten for a long time, as our trusted IT service provider. They ensure that we are always connected, despite the difficulty associated with our location. We look forward to their continued support and upgrades as our company develops."

Mike Sammon
Manlets

"As we undertook an MBO, we needed to future-proof the business for potential expansion. Communications with our clients is a priority and Linten’s solutions will help us deliver excellent customer service long into the future."

Ryan O'Connor
Pantheon Property Services

OUR PROMISE TO YOU


We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.

Highest levels of IT expertise

Friendly, helpful assistance – no jargon

Strategic partners with a focus on growth

Fast, effective solutions and reliable support

State-of-the-art security and backup

Tailored support to help you hit your targets

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