Complaints


We are committed to providing the highest standard of customer service to all our customers. However, in the unlikely event of a problem or complaint, we will do everything possible to ensure it is dealt with quickly and fairly.

Complaints Escalation Procedure


Submitting a complaint via the website

You can raise a complaint via our online contact form. Please provide as much information as you can to help us deal with your complaint.

We aim to respond to all emails within 24 hours, excluding weekends and public bank holidays.

By telephone

Please contact us on 0161 503 5050. Our lines are open Monday to Friday, 08:00 to 18:00, excluding public bank holidays.

In writing

We can also be contacted in writing, at the address below:

Linten Technologies Ltd
Binks Building
30-32 Thomas St
Manchester
M4 1ER

Please include your account number and as much detail as possible in your request, so we can fully investigate your concerns before contacting you.

If we don’t resolve your concerns first time

If you feel we have been unfair or unreasonable in addressing your concerns, you can ask for your complaint to be referred to a Company Director who will contact you directly.

OUR PROMISE TO YOU


We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.

Highest levels of IT expertise

Friendly, helpful assistance – no jargon

Strategic partners with a focus on growth

Fast, effective solutions and reliable support

State-of-the-art security and backup

Tailored support to help you hit your targets

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Careers

Want to join a thriving IT team? We might just have the perfect opportunity for you...

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Community

Our roots are important to us. That's why Linten play an active role in the local community.

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Membership

We maintain strong links with several energetic, innovative business groups across the North West.

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