FAQs


IT support can conjure up a lot of queries. Below, we have outlined some of the most frequently asked customer questions.

What geographical locations do you cover?


Linten operate nationwide with a business footprint across all geographical areas across the UK. Linten can provide IT support and services in all regions.

How much do you charge for your services?


This depends on the type of service you’re looking for.

Whether you are looking for an “off the shelf” package or one tailored to your business’ needs, Linten can provide a solution to suit your budgetary requirements.

Our rates are consistently competitive across our marketplace; we review our services and costs regularly to ensure that our customers receive the best value for money.

Linten are more than happy to discuss budgets and payment plans. This forms part of our initial discussions from the outset, with regular account reviews for existing customers.

Will I be tied into a contract?


This is dependent on the services taken.

Some of our service provisions do not require a contractual agreement, whilst other services can range from a 1-month to a 36-month term.

Linten will of course consult with you on every aspect of your contractual obligation prior to your commitment.

What sectors do you specialise in?


Linten can add value to businesses operating in any sector.

Manufacturing, beauty, professional services, retail, property, recruitment… You name it, we can provide the kind of specialised IT support you deserve. From sole traders to blue chip companies, Linten are able to fully support and manage your expectations.

Do you offer extended business hours support?


Our help desk is available from 8.30am-6pm, Monday to Friday, with an emergency out-of-hours line operating until 8pm. For issues outside of these times, a ticket can be logged on our support portal.

We also offer extended business hours support as follows:

  • Monday – Friday 8am to 8pm Support Desk
  • Saturday 9am to 6pm Support Desk
  • Sunday 10am to 4pm Support Desk

We also offer 24/7 remote monitoring services to ensure your business systems constantly remain monitored, updated and backed up.

Can you support my in-house IT team?


Of course. Linten can assist you as little or as much as you require, ensuring that we add value to your existing IT team and, where necessary, act as your in-house team in the event of staff illness, absence or holiday cover.


If you have any more questions you’d like answering, get in touch with the Linten team today. We’d love to hear from you.

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OUR PROMISE TO YOU


We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.

Highest levels of IT expertise

Friendly, helpful assistance – no jargon

Strategic partners with a focus on growth

Fast, effective solutions and reliable support

State-of-the-art security and backup

Tailored support to help you hit your targets

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Careers

Want to join a thriving IT team? We might just have the perfect opportunity for you...

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Community

Our roots are important to us. That's why Linten play an active role in the local community.

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Membership

We maintain strong links with several energetic, innovative business groups across the North West.

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