Let us find the technical problems
so you don’t have to.
PROACTIVE IT SUPPORT
PREVENTING TECHNICAL ISSUES IN ADVANCE
By actively monitoring all of the IT systems that we support, we are the first to identify any problems. We install relevant updates, apply the necessary security patches and fix any bugs or faults flagged by our monitoring system.
A proactive retainer with Linten provides peace of mind for your business. Each retainer client joins our response and fix SLA, so you can rest assured that we are fixing any potential problems before they affect your business.
REGULAR HEALTH CHECKS
We will integrate your IT systems with our monitoring software. This allows us to automatically perform over 40 checks every five minutes, to identify any potential technical issues so they can be resolved quickly and without a briefing.
You can pre-book an engineer from our service desk for a specific, non-urgent project or update. If you have planned a migration or a global update, benefit from dedicated technical support to ensure it runs smoothly.
To keep on top of your remote support services, we provide a monthly report for all clients. This report includes details of the support tickets we have resolved and an update on the status of your systems. We will also include further recommendations for proactive IT support, to let you know what we’ll work on next month.
Contact us for friendly advice and to see how we can support your business.
REACTIVE IT SUPPORT
REACTING TO UNEXPECTED ISSUES
If an unexpected IT issue occurs and you do not have a support retainer, we are still here to help!
- Critical Response – Such as recovering from a online attack or problems connecting with your network.
- Non-critical systems – Such as installing software to help with mobile devices.
- Change requests – Changes to your technical equipment, from speeding up laptops and phones, to adjusting firewalls and antivirus rules.
- General technical faults – We can help with printer faults or installing phone lines etc.
OUR PROMISE TO YOU
We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.
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