Reporting Misuse


In order to process your report, we need you to send as much information as possible, together with your contact email address and phone number. Below are the details that we will need from you before we can investigate internet misuse.

Reporting Internet Misuse


1) Reporting port scanning, attempted hacking and firewall activity

Where your report is based upon information obtained from a firewall, please ensure that you send the relevant unedited firewall log (or excerpt). Please ensure that the log includes the time, date and time zone.

You also need to confirm that the clock on your PC is accurate and that you are using the correct time zone for your locale. If your clock is inaccurate, please indicate how many minutes and seconds wrong it is.

Screenshots or image files will not be accepted as evidence of a system intrusion.

If you see any other misuse on your own servers originating from our IP range, then please send us the following information:

Your URL, your web server log that shows the IP address, time, date and time zone of the IP address logging into your server, and any details of the misuse that has taken place.

2) Reporting email/newsgroup misuse (including spam)

We require the full header and content of the email/newsgroup post. The header enables us to trace the journey that an email/newsgroup post has made from the computer it originated from to the computer it was downloaded to.

3) Reporting virus activity

If you have received or been infected by a virus, worm or Trojan, please note that we are unable to offer any support in their removal. We recommend that you install antivirus software and ensure that it is updated regularly. Please include the following information in your complaint:

Header of the email (if one is available) and content of the email.

4) Reporting web space abuse

If you become aware of any web space hosted by us that you feel is in contravention of our Terms and Conditions or Acceptable Use Policy, then please email us with the details. Please see our Terms and Conditions for full details of our terms and Acceptable Use Policy.

Please send the following information:

The URL, the time and date that you noticed the infringement, any details regarding how you came to view the material, and a precise description of why you believe the domain to be in breach.

We will actively report any illegal activities that take place on our servers to the police.

OUR PROMISE TO YOU


We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.

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Strategic partners with a focus on growth

Fast, effective solutions and reliable support

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Tailored support to help you hit your targets

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