Preventing Technical Issues in Advance
By actively monitoring all of the IT systems that we support, we are the first to identify any outdated features. We install relevant updates, apply necessary security patches and fix any bugs or faults flagged by our monitoring system.
A proactive retainer with Linten provides unparalleled peace of mind for your business. Each retainer client joins our response and fix SLA. So you can rest assured that we are fixing any potential problems before they affect your business.
In our experience, prevention is better than a cure. Plan ahead to make sure that your systems are future-proof and capable of underpinning business growth.
Our fully managed service is offered complete with ongoing monitoring. We integrate an auto agent to monitor your hardware and software systems, to prevent faults before they occur.
For each of the businesses we support, we integrate your IT systems with our monitoring software. This allows us to automatically perform over 40 checks every five minutes, to identify any potential technical issues.
Choose our proactive monitoring services to cover the systems that matter most to your business. Individual support retainers can be added to servers, workstations, laptops, tablets, desk phones, routers, firewalls, switches and Wi-Fi access points.
Autonomous, Remote Support
A fully managed IT support contract enables us to identify and avoid potential faults. Therefore, we are able to define and pursue proactive action without a time-consuming customer briefing. Our Proactive Support retainers offer truly unlimited remote support.
Trust our team to provide expert support with minimum involvement required from your business. Let your team focus more important projects, whilst we maintain your secure, connected systems.
Planned/ Scheduled Support
You can pre-book an engineer from our service desk for a specific, non-urgent project or update. Our ‘pay as you go’ scheduled support is ideal for cost-effective management of one-off projects. If you have planned a migration or a global update, benefit from dedicated technical support. Our engineers will be at hand to ensure everything runs smoothly.
To keep on top of your remote support services, we provide a monthly report for all clients. This report includes details of the support tickets we have resolved and an update on the status of your systems. We will also include further recommendations for proactive IT support, to let you know what we’ll work on next month.