Search
Generic filters
Exact matches only
Filter by Custom Post Type

Reactive IT Support


Ensure you have expert help on hand for emergency support.

We are advocates for a proactive model when it comes to IT support. But no business can predict the unexpected.

Rely on Linten’s expert technical support to get your business systems back up and running. Our reactive approach provides peace of mind for business-critical, emergency situations.

1632, 1632, IT Support, rsz__sfl3544.jpg, 204563, https://www.linten.co.uk/wp-content/uploads/2019/01/rsz__sfl3544.jpg, https://www.linten.co.uk/blog/how-outsourcing-2nd-and-3rd-line-support-could-benefit-your-business/rsz__sfl3544/, IT Support, 1, , , rsz__sfl3544, inherit, 1110, 2019-02-28 09:45:37, 2019-02-28 09:45:45, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 1440, 960, Array

Reactive IT Support


Ensure you have expert help on hand for emergency support.

We are advocates for a proactive model when it comes to IT support. But no business can predict the unexpected.

Rely on Linten’s expert technical support to get your business systems back up and running. Our reactive approach provides peace of mind for business-critical, emergency situations.

1632, 1632, IT Support, rsz__sfl3544.jpg, 204563, https://www.linten.co.uk/wp-content/uploads/2019/01/rsz__sfl3544.jpg, https://www.linten.co.uk/blog/how-outsourcing-2nd-and-3rd-line-support-could-benefit-your-business/rsz__sfl3544/, IT Support, 1, , , rsz__sfl3544, inherit, 1110, 2019-02-28 09:45:37, 2019-02-28 09:45:45, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 1440, 960, Array

Our IT Support Services


659, 659, support, support.svg, 1080, https://www.linten.co.uk/wp-content/uploads/2018/05/support.svg, https://www.linten.co.uk/sectors/others/support/, Support, 1, , , support, inherit, 218, 2018-05-01 12:52:41, 2018-05-01 12:58:07, 0, image/svg+xml, image, svg+xml, https://www.linten.co.uk/wp-includes/images/media/default.png, , , Array

Remote Support

662, 662, VoIP, VoIP.svg, 2144, https://www.linten.co.uk/wp-content/uploads/2018/05/VoIP.svg, https://www.linten.co.uk/sectors/others/voip/, Hosted Phones, 1, , , voip, inherit, 218, 2018-05-01 12:52:41, 2018-12-20 12:41:35, 0, image/svg+xml, image, svg+xml, https://www.linten.co.uk/wp-includes/images/media/default.png, , , Array

Emergency Response

633, 633, connectivity, connectivity.svg, 727, https://www.linten.co.uk/wp-content/uploads/2018/05/connectivity.svg, https://www.linten.co.uk/sectors/others/connectivity/, Connectivity, 1, , , connectivity, inherit, 218, 2018-05-01 12:52:38, 2018-05-01 12:58:07, 0, image/svg+xml, image, svg+xml, https://www.linten.co.uk/wp-includes/images/media/default.png, , , Array

Change Requests

661, 661, Outsourcing, upgrade.svg, 2647, https://www.linten.co.uk/wp-content/uploads/2018/05/upgrade.svg, https://www.linten.co.uk/services/installations/upgrade/, Upgrades, 1, , , upgrade, inherit, 206, 2018-05-01 12:52:41, 2019-01-09 11:35:03, 0, image/svg+xml, image, svg+xml, https://www.linten.co.uk/wp-includes/images/media/default.png, , , Array

3rd Line Escalation

Reacting to Unexpected Issues

Choosing the right type of support is vital for your business continuity. For clients on a proactive managed retainer, we’ll spot any issues in our regular monitoring system and address them immediately.

However, when an unforeseen issue arises, you can rely on our reactive services. Unexpected issues may occur for clients with or without an IT support retainer. These might include:

  • Critical Response. We can help your business to recover from a virus or cyber attack. Similarly, if you are unable to connect to your network or wi-fi, our engineers will get you back online.
  • Non-critical systems. If an IT system won’t directly affect your business services, they may not be actively monitored and problems may go unnoticed. You can schedule ad-hoc support for installing new software to your servers, workstations and mobile devices.
  • Change requests. A fault or bug might appear during regular updates or scheduled migrations. Contact us to update or make changes to your technical equipment, from speeding up laptops and phones, to adjusting firewalls and antivirus rules.
  • General technical faults. For customers without a proactive support agreement, we can respond to large or small issues after they have occurred. For example, if printers aren’t working correctly or you need help installing new phones and photocopiers, we can help.

Emergency Response

In the unlikely event of a technical emergency, our reactive support team will address the situation as soon as we’re made aware of it.

It’s difficult to budget for unexpected issues, so we offer prepaid Support Blocks which can be rolled over and used for any reactive work. For example, if your server or internet connection goes down, our IT engineers will find a quick and efficient solution. This time will be deducted from your Support Block, so you don’t face a surprise invoice. Adopting a break fix approach, we will solve your business critical issues and only charge for the work we do.

Immediate Remote Support

Our IT technicians have extensive knowledge and are highly skilled in their fields. This allows us to provide expert, tailored support when you need it.

We can solve almost any issue remotely. This means that you can expect an accurate diagnosis and repair, without waiting for an engineer to arrive on-site. If an issue can’t be fixed remotely, our expert technicians will attend emergency call outs quickly.

IT Support by Phone, Email or On Site

Our remote services offer the opportunity to contact us in whatever way you prefer. When an issue arises, rest assured that our experts will know how to respond.

Call our one-to-one service desk at any time, Monday to Friday, 9am-5pm. One of our expert support team will be available to talk through your issue.

We’ll raise the problem in our ticketing system, which enables us to respond to detailed requests and enquiries as soon as an issue arises. We will keep you updated throughout the process via email, so you know what we’re working on without interrupting your work any further.

Cost-effective Efficiency

Remote IT support is proven to save time and money. An in-house IT technician’s salary is around four times more expensive that the average spend on call-outs. Outsourcing your reactive IT support allows for issues to be resolved faster, without a costly in-house investment.

230, 230, property_hover_tile, property_hover_tile.jpg, 158317, https://www.linten.co.uk/wp-content/uploads/2018/01/property_hover_tile.jpg, https://www.linten.co.uk/services/backup/property_hover_tile/, Property image, 1, , , property_hover_tile, inherit, 202, 2018-01-19 16:08:05, 2018-04-26 13:58:18, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 960, 463, Array

PROPERTY SECTOR



The property sector is broad and vast, so when it comes to IT support, each organisation requires a different approach.

View more
Untitled-2
DISCOVER MORE
231, 231, professional_services_hover_tile, professional_services_hover_tile.jpg, 93572, https://www.linten.co.uk/wp-content/uploads/2018/01/professional_services_hover_tile.jpg, https://www.linten.co.uk/services/backup/professional_services_hover_tile/, Professional Services image, 1, , , professional_services_hover_tile, inherit, 202, 2018-01-19 16:10:19, 2018-01-25 11:32:02, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 960, 463, Array

PROFESSIONAL SERVICES SECTOR



The best professional service providers prioritise excellent communication - and all of them are powered by great tech.

View more
Untitled-2
DISCOVER MORE
232, 232, manufacturing, manufacturing.jpg, 123323, https://www.linten.co.uk/wp-content/uploads/2018/01/manufacturing.jpg, https://www.linten.co.uk/services/backup/manufacturing-2/, Manufacturing, 1, , , manufacturing-2, inherit, 202, 2018-01-19 16:11:26, 2019-02-28 10:19:21, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 960, 463, Array

MANUFACTURING INDUSTRY



Technology has the power to transform manufacturing businesses.

View more
Untitled-2
DISCOVER MORE
233, 233, beauty_hover_tile, beauty_hover_tile.jpg, 56437, https://www.linten.co.uk/wp-content/uploads/2018/01/beauty_hover_tile.jpg, https://www.linten.co.uk/services/backup/beauty_hover_tile/, Beauty Industry, 1, , , beauty_hover_tile, inherit, 202, 2018-01-19 16:12:35, 2019-02-28 10:20:54, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 960, 463, Array

BEAUTY INDUSTRY



Communications and data reign supreme in the beauty sector. Securing these is essential if you want to safeguard your business.

View more
Untitled-2
DISCOVER MORE

FEATURED: Remote 1st, 2nd and 3rd Line Support


659, 659, support, support.svg, 1080, https://www.linten.co.uk/wp-content/uploads/2018/05/support.svg, https://www.linten.co.uk/sectors/others/support/, Support, 1, , , support, inherit, 218, 2018-05-01 12:52:41, 2018-05-01 12:58:07, 0, image/svg+xml, image, svg+xml, https://www.linten.co.uk/wp-includes/images/media/default.png, , , Array

We may work remotely but we will become part of your team.

Think of Linten as your internal, yet outsourced, IT department. For an efficient response, we take ownership of the issues you log with us, either over the phone or via email/ticket.

As your trusted IT team, we are the first port of call for any problems with hardware or software. We are able to answer almost all queries remotely, with our remote support applications. Yet, we also like to build a personal rapport with each team, encouraging them to approach us with any issues.

 

Your IT Response Team

We have over two decades of award winning experience in the IT industry. We believe in offering trusted service and great value.

Explore our range of support services, from Proactive IT Support, Ad-Hoc Support and fully managed services.

Visit our contact page to get in touch with the Linten team today, or call 0161 503 5050. We offer innovative technology solutions wherever you are based.

659, 659, support, support.svg, 1080, https://www.linten.co.uk/wp-content/uploads/2018/05/support.svg, https://www.linten.co.uk/sectors/others/support/, Support, 1, , , support, inherit, 218, 2018-05-01 12:52:41, 2018-05-01 12:58:07, 0, image/svg+xml, image, svg+xml, https://www.linten.co.uk/wp-includes/images/media/default.png, , , Array

We may work remotely but we will become part of your team.

"There have been a lot of big changes to cope with at urbanbubble. Linten have been very good at matching us, adapting and tailoring what they’re able to do. Their flexibility – as well as their refusal to overcharge us – is what made these services a cut above the rest."

Andrea Thornhill
urbanbubble

"We’re over the moon with Linten’s efforts! It was so crucial for us to land at a rapid pace when we came to Swan Street. Our first week was exceptionally inspiring – and we continue to get every digital product where it’s meant to be, due in part to the network abilities we’ve been blessed with."

Adele Hunt
Forever Agency

"With the evolving state of telecoms in the UK, we had to pick the finest provider… Linten, without fail, deserve that accolade. I had two other quotes, but we didn’t mind paying slightly more for a service like this – one that solves all of our phone concerns and ensures we as a business become future- proof , whilst taking the logistical side off our hands. Cheers, guys!"

Malcolm Thorpe
Your Choice Home Improvements

"We moved into our new offices and needed a reliable phone system and a conference line to support us. The brief was a system that looked good and worked well. Linten understood exactly what we needed and found us the perfect hardware. One year in and it’s been 100% reliable. The conference line has been a brilliant asset and one we couldn’t do without. Thanks to the team for making it so simple."

Ben Gross
Electric Circus

"We’ve worked with Linten for a decade now and they always rise to the challenges of our evolving business. They provide full IT support and have become an important part of the Theo’s family."

Theo Gavriel
Theo's

"Linten were recommended to us as a trustworthy technology team, who could help our business grow. Internet connectivity is an important aspect of the service we offer; we and our clients are very happy with the solution Linten provide."

Marc Studholme
Storage World

"Very positive support for a new start-up. Highly recommend."

Charlie Thompson
The Massage Company

"We are delighted with the service we have received from Linten. We are already benefiting from the roll out of upgraded IT systems and look forward to ever-increasing efficiency in the future."

David Hudson
Buckland Harvester Insurance Brokers

"We have worked with Linten for a long time, as our trusted IT service provider. They ensure that we are always connected, despite the difficulty associated with our location. We look forward to their continued support and upgrades as our company develops."

Mike Sammon
Manlets

"As we undertook an MBO, we needed to future-proof the business for potential expansion. Communications with our clients is a priority and Linten’s solutions will help us deliver excellent customer service long into the future."

Ryan O'Connor
Pantheon Property Services

"The Linten boys go out of their way to help keep our tech running smoothly. Honest, reliable and proactive. Can't recommend highly enough."


Making You Content

"Fantastic, proactive service as always and very quick to respond!"

Ann Davies
BizWiz

"I have worked with Linten for many years and would recommend to any business. They are consistent and reliable and completely flexible to individual needs."

Esther Harding
The Data Generator

"Nothing is too much trouble and alternatives are suggested. [They] understand the constraints of a small business and everything [they] suggest is with that in mind. I can't imagine now that I would ever want to work with anyone else."

Carole Fossey
Women in Business

OUR PROMISE TO YOU


We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.

Highest levels of IT expertise

Friendly, helpful assistance – no jargon

Strategic partners with a focus on growth

Fast, effective solutions and reliable support

State-of-the-art security and backup

Tailored support to help you hit your targets

384, 384, case_study_c, case_study_c.jpg, 54571, https://www.linten.co.uk/wp-content/uploads/2018/01/case_study_c.jpg, https://www.linten.co.uk/case_study_c/, Careers & Community at Linten, 1, , , case_study_c, inherit, 0, 2018-01-24 14:07:56, 2018-07-31 09:11:17, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 640, 640, Array

Careers



Want to join a thriving IT team? We might just have the perfect opportunity for you...

Discover more
Untitled-2
Discover more
380, 380, community_hover_tile, community_hover_tile.jpg, 153839, https://www.linten.co.uk/wp-content/uploads/2018/01/community_hover_tile.jpg, https://www.linten.co.uk/community/community_hover_tile/, Community at Linten, 1, , , community_hover_tile, inherit, 223, 2018-01-23 16:48:06, 2019-02-28 10:57:48, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 640, 640, Array

Community



Our roots are important to us. That's why Linten play an active role in the local community.

Discover more
Untitled-2
Discover more
382, 382, case_study_a, case_study_a.jpg, 49412, https://www.linten.co.uk/wp-content/uploads/2018/01/case_study_a.jpg, https://www.linten.co.uk/case_study_a/, , 1, , , case_study_a, inherit, 0, 2018-01-24 14:07:55, 2018-04-13 13:49:26, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 640, 640, Array

Membership



We maintain strong links with several energetic, innovative business groups across the North West.

Discover more
Untitled-2
Discover more

Say hello




By ticking this box you agree to receive communications from Linten


LATEST NEWS


City Centre IT Support: The Benefits of Local Outsourcing

When it comes to IT support, you need a trustworthy remote team who can reach you in under an hour. The only way to balance remote response and on-site support efficiently is to choose a local, city-centre IT team.

Installations

How Investment in IT Equipment will Save you Money Long-term

Despite major technical advancements, many businesses continue to undervalue good IT equipment. If you think that your budget can’t stretch to upgrade your IT hardware, think again...

Say hello




By ticking this box you agree to receive communications from Linten


Wait, before you go!Let's arrange a FREE IT health check

Don't miss this offer. Book a FREE IT health check with one of the team. Improving your business IT systems has never been easier.