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Support Services


Protect your business with proactive IT support.

Proactively maintaining and updating all aspects of your IT infrastructure ensures that your business continues to run smoothly and uninterrupted. Investing in technical support gives you confidence that things just work when you need them. Enjoy the added security that there is someone to call if things are not as they should be.

We monitor and manage all hardware and software systems, to increase productivity and security.

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Support Services


Protect your business with proactive IT support.

Proactively maintaining and updating all aspects of your IT infrastructure ensures that your business continues to run smoothly and uninterrupted. Investing in technical support gives you confidence that things just work when you need them. Enjoy the added security that there is someone to call if things are not as they should be.

We monitor and manage all hardware and software systems, to increase productivity and security.

1632, 1632, IT Support, rsz__sfl3544.jpg, 204563, https://www.linten.co.uk/wp-content/uploads/2019/01/rsz__sfl3544.jpg, https://www.linten.co.uk/blog/how-outsourcing-2nd-and-3rd-line-support-could-benefit-your-business/rsz__sfl3544/, IT Support, 1, , , rsz__sfl3544, inherit, 1110, 2019-02-28 09:45:37, 2019-02-28 09:45:45, 0, image/jpeg, image, jpeg, https://www.linten.co.uk/wp-includes/images/media/default.png, 1440, 960, Array

Our IT Support Services


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Regular Health Checks

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Network Audits

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One-to-one Support

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Total Peace of Mind

The IT Support your Business Needs

We perform a full network audit of your system to provide the right level of support for your business. You can choose between an all-inclusive contract (for ongoing updates), a reactive contract (for emergency response) or a combination of the two; whichever works best for you.

In our experience, prevention is better than a cure. We recommend proactively maintaining your systems. Therefore, we offer ongoing monitoring of your network and equipment, including laptops, desktops, servers, routers, hosted telephony and Wi-Fi systems.

A support agreement with Linten gains you access to our expert advice and one-to-one service desk via telephone or email. We also have a team of highly qualified support technicians. If an issue can’t be fixed remotely, our engineers will attend emergency call outs quickly and at a discounted rate.

Proactive Defence; Reactive Support

Our service is both reactive and proactive.

Proactive Updates:

In order to minimise issues and remain at the forefront of the industry, we install all the latest tested updates.

Our monitoring systems perform over 40 checks every five minutes, to ensure your systems are working at maximum capacity. Our regular checks help to identify any areas of concern, before they affect your business. These include: hardware capacity checks, virus protection, firewalls, operating system updates and driver patches.

Regular health checks and a thorough evaluation of your technology will allow us to ensure that you’re always connected.

Reactive Support:

We monitor all hardware and software systems that we manage to prevent faults and address them immediately. Our ticketing system also enables us to respond to detailed requests and enquiries as soon as an issue arises.

Regular Reports

As part of our support services, we provide a monthly written report. This details the support tickets that have been addressed and the status of each client’s systems. We’ll also include any recommendations for upgrades and changes.

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PROPERTY SECTOR



The property sector is broad and vast, so when it comes to IT support, each organisation requires a different approach.

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PROFESSIONAL SERVICES SECTOR



The best professional service providers prioritise excellent communication - and all of them are powered by great tech.

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MANUFACTURING INDUSTRY



Technology has the power to transform manufacturing businesses.

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BEAUTY INDUSTRY



Communications and data reign supreme in the beauty sector. Securing these is essential if you want to safeguard your business.

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FEATURED: 1st LINE SUPPORT


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We become part of your team: your internal, yet outsourced, IT department. We are the first port of call, should any problems arise with hardware or software.

For an efficient response, we take ownership of the issues you log with us, either over the phone or via email/ticket.

As your trusted IT team, we are also here to help guide you through any technical decision regarding 3rd party solutions. This may be choosing a new photocopier, having CCTV installed or any decision where you may need technical hand-holding.

We are able to answer almost all support tickets and queries remotely, to ensure a quick turnaround. Yet, we also like to build a personal rapport with each team, encouraging them to approach us with any issues.

Your IT Response Team

We have over two decades of experience in the ever-evolving IT industry. By continually growing our expertise and partnering with trusted technology providers, we deliver the ideal IT solutions.

We believe in offering trusted service and great value. Delivering seamless solutions, that scale with your business, we aim to guarantee satisfaction for our customers and yours.

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We become part of your team: your internal, yet outsourced, IT department. We are the first port of call, should any problems arise with hardware or software.

"There have been a lot of big changes to cope with at urbanbubble. Linten have been very good at matching us, adapting and tailoring what they’re able to do. Their flexibility – as well as their refusal to overcharge us – is what made these services a cut above the rest."

Andrea Thornhill
urbanbubble

"We’re over the moon with Linten’s efforts! It was so crucial for us to land at a rapid pace when we came to Swan Street. Our first week was exceptionally inspiring – and we continue to get every digital product where it’s meant to be, due in part to the network abilities we’ve been blessed with."

Adele Hunt
Forever Agency

"With the evolving state of telecoms in the UK, we had to pick the finest provider… Linten, without fail, deserve that accolade. I had two other quotes, but we didn’t mind paying slightly more for a service like this – one that solves all of our phone concerns and ensures we as a business become future- proof , whilst taking the logistical side off our hands. Cheers, guys!"

Malcolm Thorpe
Your Choice Home Improvements

"We moved into our new offices and needed a reliable phone system and a conference line to support us. The brief was a system that looked good and worked well. Linten understood exactly what we needed and found us the perfect hardware. One year in and it’s been 100% reliable. The conference line has been a brilliant asset and one we couldn’t do without. Thanks to the team for making it so simple."

Ben Gross
Electric Circus

"We’ve worked with Linten for a decade now and they always rise to the challenges of our evolving business. They provide full IT support and have become an important part of the Theo’s family."

Theo Gavriel
Theo's

"Linten were recommended to us as a trustworthy technology team, who could help our business grow. Internet connectivity is an important aspect of the service we offer; we and our clients are very happy with the solution Linten provide."

Marc Studholme
Storage World

"Very positive support for a new start-up. Highly recommend."

Charlie Thompson
The Massage Company

"We are delighted with the service we have received from Linten. We are already benefiting from the roll out of upgraded IT systems and look forward to ever-increasing efficiency in the future."

David Hudson
Buckland Harvester Insurance Brokers

"We have worked with Linten for a long time, as our trusted IT service provider. They ensure that we are always connected, despite the difficulty associated with our location. We look forward to their continued support and upgrades as our company develops."

Mike Sammon
Manlets

"As we undertook an MBO, we needed to future-proof the business for potential expansion. Communications with our clients is a priority and Linten’s solutions will help us deliver excellent customer service long into the future."

Ryan O'Connor
Pantheon Property Services

"The Linten boys go out of their way to help keep our tech running smoothly. Honest, reliable and proactive. Can't recommend highly enough."


Making You Content

"Fantastic, proactive service as always and very quick to respond!"

Ann Davies
BizWiz

"I have worked with Linten for many years and would recommend to any business. They are consistent and reliable and completely flexible to individual needs."

Esther Harding
The Data Generator

"Nothing is too much trouble and alternatives are suggested. [They] understand the constraints of a small business and everything [they] suggest is with that in mind. I can't imagine now that I would ever want to work with anyone else."

Carole Fossey
Women in Business

OUR PROMISE TO YOU


We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.

Highest levels of IT expertise

Friendly, helpful assistance – no jargon

Strategic partners with a focus on growth

Fast, effective solutions and reliable support

State-of-the-art security and backup

Tailored support to help you hit your targets

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Careers



Want to join a thriving IT team? We might just have the perfect opportunity for you...

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Community



Our roots are important to us. That's why Linten play an active role in the local community.

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Membership



We maintain strong links with several energetic, innovative business groups across the North West.

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