0161 503 5050 sales@linten.co.uk

SUPPORT SERVICES

Protect your business with proative IT support.

Proactively maintaining and updating all aspects of your IT infrastructure ensures that your business continues to run smoothly and uninterrupted. Investing in technical support gives you confidence that things just work when you need them. Enjoy the added security that there is someone to call if things are not as they should be.

We monitor and manage all hardware and software systems, to increase productivity and security.

Our IT Support Services

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Network Audits

Regular Health Checks
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Total Peace of Mind One-to-one Support

THE IT SUPPORT YOUR BUSINESS NEEDS

We perform a full network audit of your system to provide the right level of support for your business. You can choose between an all-inclusive contract (for ongoing updates), a reactive contract (for emergency response) or a combination of the two; whichever works best for you.

In our experience, prevention is better than a cure. We recommend proactively maintaining your systems. Therefore, we offer ongoing monitoring of your network and equipment, including laptops, desktops, servers, routers, hosted telephony and Wi-Fi systems.

A support agreement with Linten gains you access to our expert advice and one-to-one service desk via telephone or email. We also have a team of highly qualified support technicians. If an issue can’t be fixed remotely, our engineers will attend emergency call outs quickly and at a discounted rate.

PROACTIVE DEFENCE; REACTIVE SUPPORT

Our service is both reactive and proactive.

PROACTIVE UPDATES:

In order to minimise issues and remain at the forefront of the industry, we install all the latest tested updates.

Our monitoring systems perform over 40 checks every five minutes, to ensure your systems are working at maximum capacity. Our regular checks help to identify any areas of concern, before they affect your business. These include: hardware capacity checks, virus protection, firewalls, operating system updates and driver patches.

Regular health checks and a thorough evaluation of your technology will allow us to ensure that you’re always connected.

REACTIVE SUPPORT:

We monitor all hardware and software systems that we manage to prevent faults and address them immediately. Our ticketing system also enables us to respond to detailed requests and enquiries as soon as an issue arises.

REGULAR REPORTS

As part of our support services, we provide a monthly written report. This details the support tickets that have been addressed and the status of each client’s systems. We’ll also include any recommendations for upgrades and changes.

FEATURED: 1ST LINE SUPPORT

We become part of your team: your internal, yet outsourced, IT department. We are the first port of call, should any problems arise with hardware or software.

For an efficient response, we take ownership of the issues you log with us, either over the phone or via email/ticket.

As your trusted IT team, we are also here to help guide you through any technical decision regarding 3rd party solutions. This may be choosing a new photocopier, having CCTV installed or any decision where you may need technical hand-holding.

We are able to answer almost all support tickets and queries remotely, to ensure a quick turnaround. Yet, we also like to build a personal rapport with each team, encouraging them to approach us with any issues.

YOUR IT RESPONSE TEAM

We have over two decades of experience in the ever-evolving IT industry. By continually growing our expertise and partnering with trusted technology providers, we deliver the ideal IT solutions.

We believe in offering trusted service and great value. Delivering seamless solutions, that scale with your business, we aim to guarantee satisfaction for our customers and yours.

“There have been a lot of big changes to cope with at urbanbubble. Linten have been very good at matching us, adapting and tailoring what they’re able to do. Their flexibility – as well as their refusal to overcharge us – is what made these services a cut above the rest”

Andrea Thornhill
urbanbubble

“We’re over the moon with Linten’s efforts! It was so crucial for us to land at a rapid pace when we came to Swan Street. Our first week was exceptionally inspiring – and we continue to get every digital product where it’s meant to be, due in part to the network abilities we’ve been blessed with.”

Adele Hunt
Forever Agency

OUR PROMISE TO YOU

We promise to deliver a solution that is right for your business. We understand that every organisation has its own unique requirements and we work with you to deliver the services and support that your business needs to thrive.

Highest levels of IT expertise

Friendly, helpful assistance – no jargon
Strategic partners with a focus on growth

Fast, effective solutions and reliable support

State-of-the-art security and backup Tailored support to help you hit your targets

CAREERS

 

 

Want to join a thriving IT team? We might just have the perfect opportunity for you…

COMMUNITY

 

 

Our roots are important to us. That’s why Linten play an active role in the local community.

MEMBERSHIP

 

 

We maintain strong links with several energetic, innovative business groups across the North West.

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